FAQ

[vc_row][vc_column width=”1/2″][vc_toggle title=”What type of services do you provide?” el_id=”1470861897002-9a54e4ca-3392″]We provide the following services: surveillance systems, fire system, security systems, access control, home audio / video distribution, Flat Panel installation, Home Cinema Installation, phone system, phone wiring, and network wiring. We also provide web design and hosting services through our subsidiary www.mojoe.net.[/vc_toggle][vc_toggle title=”How much does a video surveillance system cost?” el_id=”1470861956806-5ec68fc9-9957″]It depends upon the following: Do you have attic space, or crawl space underneath the house or business? Do you want to see at night? What type of lighting do you have around your place of business or home? What types of cameras do you want, IP security cameras analog security cameras, mega-pixel security cameras? There are also several other factors that determine the cost of a video surveillance system, the best way to find out for sure is to contact us and schedule an appointment for a NO COST evaluation of your business or home.[/vc_toggle][vc_toggle title=”Do you have any other certifications?” el_id=”1470862004877-5aa447a1-62c3″]We are Linux Red Hat certified, a CISCO Registered Partner, Axis Partner, and a Microsoft Gold Partner. We also have a network of partners throughout the entire nation for the installation of Fire Systems, Security Systems, Surveillance Systems, and structured wiring.[/vc_toggle][vc_toggle title=”What is a Security Camera?” el_id=”1470862030928-528fb15b-2986″]

A security camera is a camera placed at business or home for the purpose of identifying someone, some transaction or an event. You can view your cameras either at your home or place of business or you can view them via the internet from a remote location.

[/vc_toggle][vc_toggle title=”What is a mega-pixel security camera?” el_id=”1470862059790-5442d3a6-aa8d”]A mega-pixel security camera has one million pixels inside the recorded video which allows you the customer to zoom in closer on recorded video and get a much clearer and defined picture.[/vc_toggle][vc_toggle title=”What type of Security DVR’s are you familiar with?” el_id=”1470862096353-07fe3c27-16e1″]We are familiar with the following types of DVR’s; SAINT DVR, GeoVision, Kalatel, Axis Servers, Blackbird DVR, Pelco, Bosch, AVS DVR, and ExacqVision DVR’s.[/vc_toggle][vc_toggle title=”Do I have to have a static IP address to access my security cameras remotely?” el_id=”1470862107970-ba86ebfb-aed2″]The answer is No. You can have a dynamic IP address and still access your cameras remotely but having a static IP address allows you to have higher bandwidth which allows most security cameras and DVR’s to respond better over the internet.[/vc_toggle][vc_toggle title=”How long is the warranty on the surveillance equipment you install?” el_id=”1470862131857-a5f71d70-f8f2″]It will depend upon the manufacture of the security DVR and security cameras, but typically one to three years on surveillance equipment. Our labor warranty is one year and hard drives that we use if we build your DVR for you is five years[/vc_toggle][vc_toggle title=”What type of Fire Systems do you install?” el_id=”1470862154115-6d9608f4-dcf3″]We have standardized with Fire Lite fire systems; we use this system for all of our commercial clients.[/vc_toggle][vc_toggle title=”When you install our network wires and phone wires do you test them?” el_id=”1470862179138-28e46d8d-a727″]Yes, we actually terminate all of your wires, install all of your face plates, and we test all cable connections, and then we test connectivity between each connection and generate a network cable testing report which is kept in your file.[/vc_toggle][vc_toggle title=”Can you do mobile DVR’s?” el_id=”1470862202603-9e403770-99e0″]

[/vc_toggle][/vc_column][vc_column width=”1/2″][vc_toggle title=”How long have you been in the Security / Surveillance business?” el_id=”1470861941934-8c7754c3-d478″]

We have been in the Greenville, Spartanburg, and Anderson area for over 10 years, but we have over 90 years’ experience in surveillance, security systems, fire systems, structured wiring, and home audio /video distribution.

[/vc_toggle][vc_toggle title=”Do you have any license for fire?” el_id=”1470861989959-44500ad8-32b3″]Our lead technician is certified as NICET level 2 certified for fire.  We also have our South Carolina Fire License as well as our South Carolina Burglar Alarm License. Furthermore, we have established relationships with other licensed services providers in other states to service our clients needs.[/vc_toggle][vc_toggle title=”What is a Security DVR?” el_id=”1470862018356-0ba90311-3a3a”]A Security DVR is a digital video recorder that records video from security cameras to an internal hard drive inside a computer. The Security DVR is networked to your internet connection in order to provide remote access to view your cameras.[/vc_toggle][vc_toggle title=”What is IP Security Camera?” el_id=”1470862045908-f2834afe-f85a”]IP cameras allow homeowners and businesses to view their camera(s) through any internet connection available through a computer or a 3G phone. There is no need for a Security DVR, but you will need a sufficient amount of bandwidth both at the camera and from the location you are viewing the camera(s).[/vc_toggle][vc_toggle title=”What type of wire do you use?” el_id=”1470862071498-6c8407f8-f1ff”]When installing security cameras with a security DVR we use a cable called RG59 Siamese, this has both the video feed and the power for the camera. When installing IP security cameras we use CAT5 or CAT6 depending upon the length of the wire runs.[/vc_toggle][vc_toggle title=”Can I view the video from my iPhone, Blackberry or Windows Mobile Phone?” el_id=”1470862085104-afca1d19-ce8e”]Yes, you can it will depend upon the type of equipment that you install as to which mobile device you can use. Some use one or more mobile devices and some can use all three.[/vc_toggle][vc_toggle title=”How long does it take to do a typical install of a surveillance system?” el_id=”1470862118998-fda25c16-3fd4″]Usually it takes one complete day to do a normal install sometimes as much as 2 days; this will depend upon the level of difficulty of the install and how far the wire runs are if we are doing wired security cameras.[/vc_toggle][vc_toggle title=”What type of Alarm System do you install?” el_id=”1470862142834-7ac85491-ed29″]We install GE security systems and we use either wired or wireless components for your security systems.[/vc_toggle][vc_toggle title=”Will I need a network person to setup remote access to my security cameras?” el_id=”1470862166348-a74225af-195b”]No, we can configure your network for you as well. We have trained and certified IT personal that can setup and configure the network for access to your security cameras. We also provide the running and installing of network wires and configuring your network.[/vc_toggle][vc_toggle title=”Who will show me how to use the security / surveillance systems?” el_id=”1470862191206-77952337-6929″]We will train you how to arm and disarm your alarm system; we will also show you how to access your surveillance system remotely and onsite.[/vc_toggle][/vc_column][/vc_row]